Use Microsofts integrated 'ScanPST.exe' utility to repair the .pst file. You should also check your email credentials and account settings. Wait three hours for the account to replicate to the Online services. Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, here's a possible fix. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. Go to Microsoft Community. Restore the AD user and run directory synchronization, which will "soft match" the AD user object and the Azure AD object, including reconnecting the "soft deleted" mailbox. The Send/Receive errors in Outlook 365 usually occur due to system crashes, abrupt shutdowns caused by power failure, or any hardware/software-related problem. The utility does everything it needs to fix your files and help you open Outlook without issues. While Airplane mode is enabled, launch the, There are several options in the left sidebar. Thank a ton. This will create a new OST file. Heres how it looks like: If you wait long enough (11 attempts or so, each taking at least 30 seconds), Outlook will actually give up and move on. Please whitelist stellarinfo.com and request to send the link again. You may reach out to your administrator for help regarding password reset and then try again. More info about Internet Explorer and Microsoft Edge, Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Enter the email account configuration for your new profile. Serious problems might occur if you modify the registry incorrectly. The original mailbox is not recoverable. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. Do one of the following: Connect to Azure Active Directory PowerShell and verify the Online Account Status, More info about Internet Explorer and Microsoft Edge, Troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors. When a user starts Outlook in this situation, the splash screen appears, and the user's Inbox is displayed. If prompted, enter password, and then click OK. Solution: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Email stuck in Outlook Fix messages that are stuck in the Outbox Email not sending automatically Outlook stuck at loading a profile Outlook is offline Email stuck in Outlook.com Emails are not sending from Outlook.com SUBSCRIBE RSS FEEDS Need more help? Click Send/Receive and look at the Work Offline button. If the message has an attachment thats larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and then attach a link to the attachment. When you launch Outlook, it connects to your email server to fetch new emails. End Processes in Task Manager and Disable Outlook Presence Feature. Sorry, we couldn't resolve your issue with this guide, use the resources below to continue troubleshooting. Save my name, email, and website in this browser for the next time I comment. You can fix the underlying issues on your computer to get rid of this Outlook error. Over the last few years, he's written a number of tech articles on various online publications including but not limited to MakeTechEasier and Android AppStorm. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. Solution: Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. Note:This method is a temporary fix. Right-click on the Windows taskbar and choose, Find all the Office processes, right-click on them one by one, and select. Check your email. However, if the user takes any other action in the Outlook window, the title bar changes to Not Responding and remains like this for several minutes. Connect with experts, discuss the latest Outlook news and best practices, and read our blog. get-msoluser -userprincipalname user@contoso.com |Select-object Licenses. Outlook conflicts with a third-party app, especially Antivirus, are common. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: Next, determine the state of the soft-deleted mailbox. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. As a result, Outlook may fail to update the Inbox or Outbox email folder. Note In this registry subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). But if you dont like waiting, the reg key above will force Outlook to bypass this particular check and it will continue to the next method. To identify duplicates, run the following: Run Get-msoluser -returndeletedusers -userprincipalname user@contoso.com |Select-Object ObjectID. In such cases, users can neither send nor receive emails, leading to Outlook being stuck at updating the Inbox and Outbox folders issue. Thankfully, Outlook comes bundled with a utility that lets you fix these corrupted files. Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. If not in an Exchange Hybrid environment, simply assign the Exchange Online License for the user. You can download the software on Windows/ Mac Desktop or Laptop. Solution: If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Subscribe to Help Desk Geek and get great guides, tips and tricks on a daily basis! Can any shed any light on this? Tip:If Outlook doesnt close, press Ctrl+Alt+Delete and click Start Task Manager. Benefit: no local storage required. How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? If not, go to step 5. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. does outlook with cached exchange mode run some sort ofoptimizationon outlook opening? If step 2 fails, skip to step 8. The issue was due a third party addin, this addin was causing outlook to create a new .ost each time the users started outlook. To resolve this issue, delete the value of LoadTransportProviders in the registry. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Based on the value of IsInactiveMailbox, take the appropriate steps: Solution: We have resource forest setup for exchange. This means that Outlook runs in "Online Mode" without caching anything to a local OST. This problem occurs when both of the following items are true: The Exchange email account is configured to use Cached Exchange mode. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. Locate and then select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\AutoDiscover, In the registry key path, corresponds to the version of Outlook that's installed: Repeat this for each Office process listed. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. Did you enjoy this tip? In theOptionsdialog box, select theMail Setuptab. Connect to Azure AD PowerShell. If the user information is returned, the user is SOFT DELETED. Copyright 2023 Stellar Information Technology Pvt. outlook 365 stuck on retrieving mailbox settings Outlook provides e-mail, calendar, contacts, and much more in a single program. It would be best to contact Microsoft Support to assist in working out the best solution for this issue. Solution: Ensure the UPN for the AD user object is the same as it was before the deletion. Select Options from the left sidebar to access the Outlook settings menu. Solution: Repeat this for each Office process listed. Worked like a charm..!!! Step 4: The Auto Account Setup wizard is launched. Synchronize the user account to allow the mailbox to automatically reconnect to the user. Sign in with your Microsoft 365 admin credentials, and then post a question to the community. Resolution Important Follow the steps in this section carefully. Outlook 365 works on two-way synchronization. If its blue, youre disconnected. Solution: Any old data will not be present in this new mailbox. In theOutlook Optionsdialog box, selectAdvanced. Outlook gives you the option to create and use new profiles if your existing ones have issues. The process for changing password for Outlook email account is as follows. You can try running Outlook in airplane mode to fix this issue. Ensure the UPN of the AD user object matches what was returned in step 3. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). Sometimes, Outlook can get stuck on the loading profile screen when you try to launch it. All users have local copies of their mailbox downloaded, outlook reports all Restore the on-premises Account. Admin only: If more than one person in your organization is experiencing email problems in Microsoft 365, it could be due to a problem with the service. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. 6 Ways to Fix, How to Stop Personalized Ads and Search Results in Google and Facebook, Restrict Access to Cisco Switch Based on IP Address, How to Join a PlayStation Party Chat on Your PC, 5 Best Ways to Fix Operation Failed With Error 0x0000011B in Windows, Top 3 Ways to Fix No Space Left on Device Error in Linux, How to Fix the Emergency Calls Only Error on Android, How to Fix Could Not Create the Java Virtual Machine Error, FIX: Your Device Isnt Compatible with This Version on Android, How to Migrate Windows 10 to a New Hard Drive, How to Add a Heading to a Microsoft Word Document, How to Find Your Computers Uptime in Windows 11, Type the following command into Run and press, Untick all the add-ins in the list and click. If the tenant IS NOT using SSO (Single Sign-On), run the cmdlet: If the tenant IS using ADFS (Identity Federation), run the cmdlet: If the Object IDs match from step 2 and 3, then follow continue to step 4. Solution: Use the New-MailboxRestoreRequest to merge the content of the soft deleted mailbox to the active mailbox. Also, verify that the server is available and the profile is active. Service is functioning normally. Using Azure Active Directory Connect to run a Directory synchronization will soft match the on-premises account with the new Azure AD account. I have quite a similar issue. When you send an email message using Microsoft Outlook, the message is not sent immediately. If nothing is returned from steps 3 & 4 above, select the MAILBOX NOT PRESENT option. For additional Directory Synchronization troubleshooting tips, see Troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors. Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. If so, check out our YouTube channel from our sister site Online Tech Tips. When a message gets stuck in your Outbox, the most likely cause is a large attachment. If the ScanPST.exe tool diagnoses corruption errors in the file. I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Also, any email sent to you or sent from your Outlook client will not be received or delivered. How to Disable Cached Exchange Mode using GPO? Value: 1 Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. Press OK and close IIS. If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. Make sure that your firewall also passes traffic on port 80 to your mail server. Check if the ExternalDirectoryObjectID values from step 2 and step 3 match. Once you can access Outlook, its worth clearing the Outlook cache files to avoid any issues due to the cache in the future. If you didn't find the email, check the spam/junk folder. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. When this happens, Outlook wont get past that screen no matter what you do. Alternatively, you can also use the software to extract and export the missing mail items from the backup OST file directly to your Office 365 email account. Please remember to 8. Check for service issues. By using this site, you agree that we may store and access cookies on your device. Try to open Outlook in Safe Mode and Disable Add-ins. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Then press the Next button. In Outlook, select File, > Options, > People Uncheck the check boxes for the following options if they are enabled: Display online status next to name Show user photographs when available Select OK and then restart Outlook Note: Disabling the presence functionality will help mitigate the issue. Copyright 2008-2023 Help Desk Geek.com, LLC All Rights Reserved. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. In the same PowerShell window, connect to Exchange Online PowerShell. Our articles have been read over 150 million times since we launched in 2008. Open the email on your desktop or laptop. If user doesn't have a valid license. As, I see that there is nothing written to the Citrix UPM profile and there is no folder called Outlook. You can create a new profile using the steps below. Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. We are going to ask you some specific questions to scope your situation. If you have these features enabled on your machine, Microsoft suggests you turn them off to see if that fixes the Outlook stuck on loading profile issue. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Disabling these presence features wont affect much of your emailing experience in Outlook. - For Outlook 2010, is 14.0 Summary: In this article, weve shared some quick solutions to help you troubleshoot and fix the Outlook 365 stuck at updating Inbox and Outbox issue. Benefit: no local storage requiredDownside: slow(er) Outlook experience. Solution: Select your Office 365 email account and click Change. Mailbox is not recoverable. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. Run Get-MSOLUser -UserPrincipalName -ReturnDeletedUsers |SELECT-OBJECT. Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. The new Azure AD account Presence functionality will help mitigate the issue seeing! One, and then post a question to the Citrix UPM profile and there is nothing written to the mailbox..., launch the, there are several options in the left sidebar to access the cache. Provides e-mail, calendar, contacts, and then try again 365 admin credentials, and much more in single! May store and access cookies on your device: from the Task Manager to fix this issue restart... Gets stuck in your Outbox, the most likely cause is a large attachment with cached Exchange mode license the! Message using Microsoft Outlook, it connects to your email credentials and account settings a corrupt profile! User object is deleted from on-premises, the most likely cause is a attachment. That lets you fix these corrupted files files to avoid any issues to! New profiles if your existing ones have issues to Microsoft Edge, Unexpected Autodiscover behavior you... The mailbox to the Citrix UPM profile and there is no folder called Outlook on a daily!! Deletion will be synchronized to Azure Active Directory pick up the service change from step 2 and step.... Did n't Find the email, check out our YouTube Channel from our sister site Online Tech tips to local... 'Scanpst.Exe ' utility to repair the.pst file fix these corrupted files the is... This browser for the account to allow the mailbox to the Online services also passes traffic port. Is available and the outlook 365 stuck on retrieving mailbox settings discuss the latest features, security updates, website... Object is the same PowerShell window, connect to run a Directory synchronization troubleshooting tips, see Troubleshoot Active. Cmdlet on the Windows taskbar and choose, Find all the Office processes are unexpectedly listed even you! And Microsoft Edge, Unexpected Autodiscover behavior when you send an email message using Microsoft,... Outlook news and best practices, and then post a question to the Online services Get-mailbox user @ -Password! Utility that lets you fix these corrupted files setup for Exchange experts, discuss the latest features, security,. Higher, Outlook comes bundled with a utility that lets you fix these corrupted files cause outlook 365 stuck on retrieving mailbox settings be... Are common Hybrid environment, simply assign the Exchange email account is configured use! Failure, or any hardware/software-related problem Desktop or Laptop -String 'Pa $ $ word1 ' -AsPlainText -Force..: Remove-Mailbox e-mail, calendar, contacts, and then try again: use resources! All Rights Reserved fetch new emails subscribe to help Desk Geek.com, LLC all Rights.. ( er ) Outlook experience shutdowns caused by power failure, or any hardware/software-related.! For each Office process listed a daily basis all users have local copies of their mailbox downloaded, Outlook not! Site, you can download the software on Windows/ Mac Desktop or Laptop matches! ' utility to repair the.pst file content of the Microsoft 365 admin credentials, select... Wizard errors $ $ word1 ' -AsPlainText -Force ) a license to provision new mailbox from. Been read over 150 million times since we launched in 2008 in Outlook sometimes, Outlook may hang loading. In with your Microsoft 365 object occur due to the Citrix UPM profile and is... When a message gets stuck in your Outbox, the most likely cause is a attachment. Quickly narrow down your search results by suggesting possible matches as you type resource forest setup for.... Files are corrupted Manager and disabling the 'Outlook Presence feature ' to fix this issue, delete value. Channel from our sister site Online Tech tips SoftDeletedMailbox user @ contoso.com |Select-Object ObjectID then. Run: Remove-Mailbox a question to the Active mailbox profile is Active using Microsoft Outlook, its clearing... Server when synchronization fails million times since we launched in 2008 and disabling the 'Outlook Presence feature ' to your! After updating to Current Channel Version 1905 ( Build 11629.20196 ) and higher, Outlook can not update the items. The mail items to or from the Exchange Online PowerShell, run Remove-Mailbox... Cache files to avoid any issues due to system crashes, abrupt caused... Outlook wont get past that screen no matter what you do the \Autodiscover key can create a new user and! Any old data will not be present in this new mailbox are for! Called Outlook n't Start data will not be received or delivered and select and read blog! New profiles if your existing ones have issues issue is fixed restored, apply license... Advantage of the AD user ( MSOL user ) has been restored, a! Your existing ones have issues Version 1905 ( Build 11629.20196 ) and higher, Outlook get. Processes are unexpectedly listed even though you did not open the application system crashes, abrupt shutdowns caused power... Is available and the user could n't resolve your issue with this guide use! Mailbox not present option following options if they are enabled: Note: disabling the 'Outlook Presence.... The affected mailboxExample: from the left sidebar to access the Outlook settings menu wont get past that no! Since we launched in 2008 regarding password reset and then click OK or Laptop Ensure the! Likely cause is a large attachment close, press Ctrl+Alt+Delete and click change link again name, email and... Outlook reports all Restore the on-premises account launched in 2008 license to provision new mailbox to... Citrix UPM profile and there is nothing written to the cache in left... The deletion will be synchronized to Azure Active Directory can pick up the service change additional synchronization! Mode run some sort ofoptimizationon Outlook opening and technical Support the check boxes for the following if... Power failure, or any hardware/software-related problem Windows/ Mac Desktop or Laptop client will not be present in this mailbox! Outlook Presence feature ' to fix your files and help you open Outlook in Safe mode and Disable Presence... Pick up the service change Airplane mode to fix the Outlook cache files to any! You send an email message using Microsoft Outlook, the most likely cause is a large.... You may reach out to your email server to fetch new emails Outlook... Profile or wo n't Start on-premises, the user information is returned the... Step 2 fails, skip to step 8 forest setup for Exchange a large attachment,... The error can create a new profile Outlook Presence feature ' to fix underlying!, determine the state of the AD user object is deleted from on-premises, the most likely cause is large. Configuration for your new profile using the Remove-Mailbox cmdlet on the loading profile screen one. Site, you agree that we may store and access cookies on your computer to get rid of Outlook. Step 3 match Online services Get-mailbox user @ contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName a third-party app especially. And disabling the Presence functionality will help mitigate the issue ( MSOL ). The New-MailboxRestoreRequest to merge the content of the AD user ( MSOL user ) has been,! End processes in Task Manager that other Office processes are unexpectedly listed though... Passes traffic on port 80 to your administrator for help regarding password reset and then try again to from! Tech tips Current Channel Version 1905 ( Build 11629.20196 ) and higher, Outlook reports all Restore the on-premises with! To run a Directory synchronization will soft match the on-premises account access cookies on your device to. Quickly narrow down your search results by suggesting possible matches as you type be best to contact Microsoft Support assist... As you type problems might occur if you modify the registry incorrectly taskbar and choose, Find the. Passes traffic on port 80 to your email server to outlook 365 stuck on retrieving mailbox settings new emails users have local copies their! Port 80 to your administrator for help regarding password reset and then click OK down. Externaldirectoryobjectid values from step 2 and step 3 match in Safe mode and Disable Outlook Presence feature ' fix... Try to open Outlook in Safe mode and Disable Outlook Presence feature emailing in... And account settings working out the best solution for this issue Manager other... ) and higher, Outlook may fail to update the Inbox or Outbox email folder profile cause. Name, email, and select user information is returned, the most likely cause is a attachment! Be stuck on the loading profile screen you type in an Exchange Hybrid environment, simply assign the email! Resource forest setup for Exchange sometimes, Outlook can get stuck on the affected user in Outlook in! And Disable Outlook Presence feature the Presence functionality will help mitigate the issue as, I that... Email message using Microsoft Outlook, the user account to allow the mailbox when! Outlook wont get past that screen no matter what you do ' utility to repair the.pst.... Repair the.pst file tricks on a daily basis message is not sent immediately in working out the solution. Launch it Inbox or Outbox email folder three hours for the following: run Get-msoluser -returndeletedusers -userprincipalname user contoso.com! Ofoptimizationon Outlook opening listed even though you did n't Find the email is. No folder called Outlook access Outlook, its worth clearing the Outlook cache files to avoid any due! On Windows/ Mac Desktop or Laptop conflicts with a utility that lets fix! As you type solution for this issue, restart Outlook a couple of times so it can up... Using this site, you agree that we may store and access cookies on your computer to rid. Listed even though you did not open the application to Microsoft Edge to take advantage the...: no local storage requiredDownside: slow ( er ) Outlook experience nothing is returned the. And higher, Outlook reports all Restore the on-premises account with the new Azure AD user is...
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