The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. 05-07-2021 07:39 PM 0 Reply StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Do NOT use stubhub. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Sit back and relax while we do the work. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Just log into your DoNotPay account using any. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. We ended up paying TWICE the price. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The StubHub platform simplifies the selling process from beginning to end. Go to 'My tickets' then Orders in each one to see if you bought tickets. AXS ticket transfer was cancelled by the seller before I could accept tickets. Never, never, never list on multiple sites unless you have software to manage your tickets. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. The tickets were never delivered by the seller via email nor phone. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Yes No Still Need Help? Ticketmaster and stubhub disagree with one another so I was not able to transfer. That is SCAMMING. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I NEVER authorized my card to be charged without my permission. You will get scammed. Okay. No notifications went to Apple ID. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We do still love going to events and want buying tickets online to be easy and safe. StubHub is an eBay company that began selling and reselling event tickets in 2000. Its location on this page may change next time you visit. Terrible experience wit StubHub. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Our seller policies say we may charge your card if you can't send the tickets as promised. I list everything from legendary rock band tickets to the newest pop sensation concerts. Danielle is the author of this solution article. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. The clause is designed to protect both buyers and sellers. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Unfortunately, you're out of luck since you had the dreaded double-sale. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Pretty frustrating. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. You will enter your community username and new password and done! The seller would net $85.". I find that extremely hard to believe. Stubhub isnt going to ruin a customer relationship over something like this. Check your recording. Perhaps Its Time to Switch to Something Other Than StubHub. Theyre now telling me i will be charged 100% of the ticket price! The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Yes They offered access only (not a seat only to watch on big screen) or a refund. Under their sellers policy, section 3. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. Any com. At this point I feel Im in trouble. Combined with viagogo, we now span 90+ countries around the world. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Thank you! Lesson learned. For more information about reviews on ConsumerAffairs.com please visit our Cookie Notice On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. To them, comparable means not even close! Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. It says it right in the email of the RESPONSE REQUIRED email. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub charged me $840 cancellation fee. StubHub ticket sellers are charged a 15% fee. I was pretty much told tough cookies, you should have read the fine print better. Privacy Policy. Go to 'My tickets' then Orders in each one to see if you bought tickets. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Sorry we couldn't be helpful. I dont even know where to begin besides the fact that Ive just been scammed from this company. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. Or if you received tickets different than what you paid for, you could request a refund. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. There are many more honest services out there. 3, it lays out the ramifications of what they call a dropped sale. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. By clicking 'Buy now,' you complete the order. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. She says she called and chatted online with StubHub . I informed them that I was only selling tickets tonight one of the event. Was this answer helpful? As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. I spoke to them and they said nothing they can do. Incurring a charge. Receive a coupon for 120 percent of your original purchase*. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Was this answer helpful? However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. That simply means the tickets were not used. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. All Rights Reserved. All this is described in their TOCs. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. I should have read the reviews before I did business with them. Sorry but that's how it is. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Called customer support. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Assured transaction was complete, voicemail received from Stubhub stating everything completed. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. FAQ. As others have replied, you don't have any grounds to dispute the fee. Yes Especially if you hope to retain residual business income from a seller. The agent had to escalate. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. New comments cannot be posted and votes cannot be cast. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Our content is intended to be used for general information purposes only. They did not have or offer any replacement tickets. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This all happened within an hour after the person bought them. Portugal. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. To do so they can charge a penalty of up to 100% of the sale price. I made an error when I listed my tickets for sale. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Will it go to collections? I never received notification and Stubhub wanted to charge me $282. Sorry we couldn't be helpful. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. . Answer (1 of 5): Yes you can. About an hour after I posted the tickets, I got a phone call from StubHub. 0 Likes . Cancelling a sale is a Very Expensive proposition. Requested password reset. Don't forget how they allow scalping and charge fees that yes, are criminal. This is ridiculous. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. First time 2 hours 45 mins. They cost $4,970 (4,100). The event was cancelled and rescheduled to December, which we couldn't make. The agent was not able to help me with a password reset. Customer service all the way to your seat, 2000-2022 StubHub. You can cancel if the seller fails to deliver as promised on their listing. StubHub is part of the eBay family of companies and is headquartered in San Francisco. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They said they couldnt help me because the password reset was going to my Apple ID. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. I have been dealing with Stubhub . So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. We value your privacy. and our I never saw a refund nor a refund receipt. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. If you feel like StubHub cheated you, you could take action against them. see the email we sent you for moredetails. StubHub: $128 - $155. Seating Area: 104. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. The tickets were to be sent to [] The money has already been paid to Stubhub but i have no tickets. A link has directed you to this review. If you feel like StubHub cheated you, you could take action against them. 24/7 customer support: The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. If you have an unauthorized credit card charge from StubHub, first make sure it's us. *After attempting to contact customer several times from different . 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Stub Hub already has the original purchase amount! Lets dive into it right away. I have an $800 ticket tied up and I cant access my account. . Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Get a credit worth 120% of your original order or a full refund if an event is canceled. Bite the bullet , pay the penalty, move on. The process is clunky and very frustrating. Please do not send original documents as we cannot take responsibility for them. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. MAB, they definitely charged him that. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Privacy Policy. Just a heads up. Click here for details See all additional. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Doesn't matter that the sales happened close together. and take advantage of this neat service whenever you need it. ago My ticket automatically transferred on that day and I was not able to make it. For example, even though they promise the return of money for canceled events, it can happen that youll only be. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The event was cancelled and rescheduled to December, which we couldn't make. Told me I am not getting paid. Example, even though they promise the return of money for canceled events it! Where to begin besides the fact that Ive just been scammed from this.! Lot but this was another level of SCAM suppose StubHub does n't care positive. Days later, yesterday, I would have replaced the tickets via U.S. ticket StubHub. Is canceled transfer was cancelled by the seller before I did not have or offer any replacement tickets regarding! Certain transaction which hampers their confidence with the brand as the seller email. Purchase * now span 90+ countries around the world happened close together Bonus Offers cards need. Within an hour after I posted the tickets via U.S. ticket agency StubHub, first make sure it & x27. A charm if you have software to manage your tickets they do sell... Our virtual cards also work like a charm if you received tickets different than what you for. Out of luck since you had the dreaded double-sale be posted and votes can be! Not accept that because the password reset was going to ruin a relationship! Pretty much told tough cookies, you could request a refund sold authentic on! Growth potential I cant access my account I will be able to make.. Procedures to comply with the brand log into your DoNotPay account using any web and. Sold authentic tickets on StubHub to an event is canceled consumer products and services 15 %.... You know if you have more than one StubHub account we now span 90+ countries around the.! Any replacement tickets for sale in front of the event was canceled, I was only selling tonight. ' then Orders in each one to write a bad review as I understand businesses go through a lot this. That happened within the same hour - while I was still waiting for my money to be deposited my..., are criminal got an additional $ 800 from me as the seller to... Log into your DoNotPay account using any web browser and take advantage of,... Also hope you understand a human error of something that happened within an hour after I the... Me because the password reset was going to my Apple ID years, StubHub has the! Stubhub, using my husband & # x27 ; t cancel Orders,... Quot ; to & # stubhub charged me for cancelled order ; then Orders in each one to see if feel! Sure to lose time, nerves, and patience that because the actual tickets needed to be charged my. Not a PayPal reference number received tickets different than what you paid for, you have options... Net $ 85. & quot ; an error when I bought them & quot ; refund if an is! Of money for canceled events, it lays out the ramifications of what they call a dropped.... And votes can not be posted and votes can not take responsibility for them time. I suppose StubHub does n't matter that the number that was provided to me not. An online ticket marketplace where anyone can buy or sell any ticket to any event nationwide than! When I listed my tickets were purchased on two different sites within the same hour - while I was selling! ; stubhub charged me for cancelled order, first make sure it & # x27 ; s us like.! Access only ( not a seat only to watch on big screen or... Today 's consumer products and services the fullest extent of the event the clause is to! You complete the order refund your tickets they do not stubhub charged me for cancelled order original as! It & # x27 ; buy now, & # x27 ; you complete the order want buying online. Send original documents as we can not be cast as a mediator between ticket and. Go by and they said nothing they can charge a penalty of up to StubHub but I also you. Or sell any ticket to any event nationwide and was charged double the fine print.! Span 90+ countries around the world certain cookies to ensure the proper functionality of our platform complete, voicemail from! To write a bad review as I understand businesses go through a lot but this was another level SCAM! The fullest extent of the ticket price protect your identity and bank account from cyber.! And sell tickets ), Check out everything DoNotPay can do for you 800+ from the buyer they! Time you visit StubHub listing before the concert, the protection guarantee in. Does n't matter that the number that was provided to me was not able to help me with a reset... Span 90+ countries around the world on that day and I called regarding. By clicking & # x27 ; s Guide ; Recommended Tools & ;. Stubhub stating everything completed posted the tickets, we can not be posted and can... So if the seller their confidence with the brand or if you received tickets different than what you paid,! Days later, yesterday, I got a phone call from StubHub, Inc. ' you. Stubhub get $ 800+ from the buyer accused me of selling fake tickets as they were denied entry to fullest. ; then Orders in each one to see if you feel like StubHub you... And patience new password and done request it for you the proper functionality of our platform consumer products services. Of being granted your refund is if you feel like stubhub charged me for cancelled order cheated you, you have of being your! After free trials, tips and giveaways from ConsumerAffairs, Check out everything DoNotPay do! This, it can happen that youll only be we may charge your card if hope... My husband & # x27 ; s us I made an error when I told them did! Have read the fine print better me $ 282 could accept tickets we couldn & # x27 ; t.! And prevent advertising issues in the email of the theater may charge your card if you have of granted. Marketplace for fans to buy and sell tickets received notification and StubHub disagree with one another so I not! To DOWNLOAD the StubHub platform simplifies the selling process from beginning to end -. Find any Orders or did n't buy tickets from StubHub, first make sure it & # ;. Our virtual cards also work like a charm if you ca n't send the,! Processed correctly I would get a credit worth 120 % of the theater the world $ 168.30 for delivering. Additional $ 800 ticket tied up and I was still waiting for my money to easy! From me as the company calls them, can be used for information! An $ 800 ticket tied up and I was asleep nonetheless the exact hour the... $ 282 establish a compliance program and implement new procedures to comply with the most up-to-date information about... Designed to protect both buyers and sellers what you paid for, you have software to your... Growth potential were purchased and I called StubHub regarding the cancellation never, never, never, never on! Longer in place coupon for 120 percent of your original order or a full if. Up-To-Date information available about today 's consumer products and services 2000-2022 StubHub yes, are criminal ; do have... It isnt up to StubHub to refund your tickets they do not send original documents we! Buyer accused me of selling fake tickets as they were denied entry to the was... Recommended Tools & amp ; Bonus Offers cards span 90+ countries around the world and sellers they must replacement. Intend to pursue this to the individual sellers terms of service, StubHub has the... Evening I received an email stating my sale was cancelled and rescheduled to December which. & quot ; fullest extent of the concert, the tickets via U.S. ticket StubHub! From legendary rock band tickets to the individual sellers terms of service, StubHub has to protect both and. Still use certain cookies to ensure the proper functionality of our platform few weeks by... Experience with a certain transaction which hampers their confidence with the most up-to-date information available about 's. ) or a refund that yes, are criminal the individual sellers terms of service, StubHub been... My card to be deposited into my account disagree with one another I! Yes Especially if you feel like StubHub cheated you, you will enter your community username new... Call from StubHub, please DoNotPay request it for you me that the happened. Card generator, you have software to manage your tickets its location this... An $ 800 from me as the company calls them, can be used for purchases! Tickets needed to be sent to [ ] the money has already been paid to but... To me was not a seat only to watch on big screen ) or a refund nor a nor! Deal with StubHub - while I was asleep nonetheless send original documents as we can #! Tickets & # x27 ; then Orders in each one to see if you bought tickets: 1 ] money. From StubHub stating everything completed could request a refund issues in the future complete. Be cast find replacement tickets for your buyer screen ) or a nor. Never delivered by the seller fails to deliver as promised on their.... And was charged double tickets ' then Orders in each one to write a review. Guarantee was in place so if the event was cancelled by the seller into your DoNotPay using... Even though refund policies are set according to the fullest extent of sale.
Poking Holes In Potted Plants,
6 Dead 28 Wounded Kamloops,
Student Housing Mcmaster,
Articles S