This was one of the best choices I have made as a nurse. A Shiftkey, LLC is located at 4228 N Central Expy, Dallas, TX 75206 Also they need to add either the schedulers or the DONs contact info. Overall a great app! Copyright 2022 Apple Inc. All rights reserved. For more information, see the developers privacy policy. She stated that she would "escalate" the situation to my "account manager" and to allow 3-5 business days for a response. Sell with Shift: Get a free online estimate for your car in less than two minutes! To date I have yet received an explanation for either shiftkey or the account manager and I still haven't been paid. We strive each browser or device where you want the choice to apply. SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORMS WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. facilities and self-employed or independent contractor health care service providers, such as yourself, to BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. According to our records, the additional 1.5 hours was included in your September 19, 2022 payment. service providers. (Site), the ShiftKey mobile application, and all other related services that are products of ShiftKey LLC, a We will take reasonable steps to verify your identity before responding to your request as I contacted shiftkey again. I have finished with the test but I cant login to submit other documents, Im not seeing any shifts past the 25th Ive asked facilities and they said the have put shifts out but nothing is showing is anyone else having that issue. I signed up I want to start working but it says my Social Security number is already being used. I am having difficulties requesting shift even though all onboarding process has been completed. Select the shifts you want to work and how much you want to make. If facilities like nhc cool springs are under a 2hr window, give 45 min an employee should not be penalized. I reached out to them when we were about to leave doctor they asked if I could just work afternoon til 10pm. Never received next day pay card. Hello *******, we apologize for any inconvenience. Delegate authority to trusted staff for who can Post, approve, set rates, and sign-off on PRN shifts. Get in touch with our team today online! Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I did nothing wrong I reached out to them several times with a sick child. Your local laws (including those Virginia) may permit you to exercise certain rights with respect to the us to conduct licensing and credential checking, you may be required to provide us with your social security After 2 weeks of trying to reach ****** of shiftkey, he finally responded and told me that Vantage pointe village would to fix the issue and that he would not reach out on my behalf. If you have any additional questions, please reach out to us at help@shiftkey.com or call us at (214)257-8686. also i have asked multiple times for my direct pay to be changed to daily pay and receive a pay card to get paid. Two pay periods have passed and they have the audacity to blame it on me. I reached out on 08/10 to Shiftkey, but because I still hadn't heard from this Account manager, and my pay was not fixed. Please feel free to reach out to our help desk by clicking on "Profile" and "Get Help" on the ShiftKey app should you have any additional questions. Im trying to file a lawsuit against this company and highlands. The customer service is available too if one should have any questions. In return, providers can fill more shifts without relying on surge pricing and reap substantial savings on labor costs.. Residents of certain states such as Virginia may opt out of the sale of their personal information or As a matter of policy, BBB does not endorse any product, service or business. help@shiftkey.com. ShiftKey Profile and History . Information About You and Your Visits to the Platforms. If you have any additional questions, please call us at (XXX)XXX-XXXX. 08/25 I reached out to Katrina Davis, the administrator at Kensington Gardens, to her about the mistake she had made, she said she reached out. ShiftKey If you would like to opt out of this activity, you may do so at: Your Privacy Choices. If you are a visitor from outside the United States, by using the Services, you understand that your Virginia residents may appeal the denial of a request here: under our direct control (for example, co-located server facilities). This ShiftKey LLC (ShiftKey or the Company) Terms of Service (this Agreement) is made and entered into hi i been trying to work for you and my ID and my cna lic have diff last nam i need help on this so i can be a team player this you thank you Hello i have been trying to get in contact with someone to help me. Leads by Industry . REDACT ANY CREDENTIALS THAT ARE UPLOADED TO THE SERVICES AND ANY DOCUMENTS UPLOADED BY YOU ARE DONE SO I don't mean to be harsh but that is how I feel. This activity I explained that was wrong about what she stated. Instead of her fixing the signature, she implied that the shift was canceled. So if my SSN happens to be used in another state or Ca ShiftKey will be hold accountable. . Everyone I spoke to escalated my issue with no reason as to why this could happen. & it has been 6 business days since my pay was deducted with no resolution, even after multiple attempts from me, and the DON trying to resolve the issue. Every day is payday with ShiftMed Instant Pay, ShiftMed delivers an on-demand workforce marketplace that connects over 350,000 credentialed nursing professionals looking for flexible work with healthcare providers needing additional nursing staff., Featured on the TODAY show for disrupting the healthcare industry, ShiftMed helps alleviate the nurse staffing shortage across the country. 11/22/2022 2:16 PM. Staff surveys, performance monitoring, automated rewards system, new hire tracking and financial wellness. Its just really annoying trying to get your foot in the door when no one will approve you. Leave a review and share your experience with the BBB and ShiftKey, LLC. circumstances, if you ask us to delete your information, you may no longer be able to access or i am having issues getting my phone number and my email changed to my acct. For more information pertaining to your account, please visit us at ShiftKey.com and engage with one of our chat reps 24 hours a day, 7 days a week! Founded in 2016 with offices in Dallas and Austin, Texas and Warsaw, Poland, ShiftKey operates the market-leading PRN marketplace platform in healthcare, connecting tens of thousands of verified nursing providers with thousands of healthcare facilities across the United States. Simply log into the ShiftKey App, tap "Profile," and then "Get Help." You can then type your question in the dialog box. Prevent apps from taking your money without permission. You make your own schedule. Get started today. G D M +1. 2023 by OnShift, Inc. All rights reserved. Took less than a week for my drug test and back ground check to clear. Actually got the username and password from the DON to do so. which we retain information depends on the purposes for which we collected and use it and/or as required to 4228 N Central Expy, Dallas, Texas, 75206, United States. We're happy you're here. A live representative is available to assist you 24/7. When I contacted Shiftkey again, Brianna didn't give any explanation as to why I wasn't paid for an entire shift even though it shows that the missing $249.70 was paid. I sent her screenshots of both my pay statements and my bank account. BBB is here to help. Shift Technologies, Inc. 290 Division St, Suite 400, San Francisco, CA 94103 Hours of Operation Home Appointment Phone Hours: Everyday, 8:00 AM - 7:30 PM PT Customer Support Phone Hours: Monday - Friday, 9:30 AM - 5:00 PM PT Buy: sales@shift.com +1 (855) 744-3873 Sell or Trade: sell@shift.com +1 (415) 275-6947 Customer Support: +1 (855) 744-1445 TO THE FULLEST EXTENT PERMITTED BY LAW, SHIFTKEY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER If you are currently in a different field but want to make a career switch to nursing, it's important to understand all the possibilities. I reached out on the 20th, but again was told the same thing, but still no correction in my pay. Our platform connects independent healthcare providers (Providers) to Please contact us directly at help@shiftkey.com to effect changes or click on the "unsubscribe" link located at the bottom of marketing emails you may receive from us. If you prefer assistance over the phone, you can leave a voicemail for our friendly Customer Support staff at (415) 223-7565. ShiftKey's automated features help you manage your credentials and keep them up-to-date so you'll never miss an opportunity. 48 complaints closed in the last 12 months. I talked to 4 different people before I got one who was knowledgeable and quickly resolved the situation. You may withdraw your permission and prevent our use of your login information confidential. When you visit our website, we may collect information you choose to submit to us including, Like other websites or apps, we also may collect and store information that is generated automatically as you Thank you for taking the time to leave a review and we hope to see you on the ShiftKey platform! I'm currently a ShiftKey employee, I need information on how to have taxes taken out of my paychecks? To disable your account or request assistance with profile changes please contact Get started today, and Our #1 nursing jobs app connects local CNAs, STNAs, GNAs, LPNs, and RNs with nearby per diem shifts or permanent positions at short-staffed facilities. identifiable information from a user that is under the age of 13, then we will remove that childs Personal services. like to exercise any of them, you may contact us at Husband volunteered to stay however by 4:30-5 I told him to go ahead leave for work, he had an hour drive, and that no request were accepted so I would be off to take our youngest to doctor. It was apparent nurses weren't okay. We may also share your social security number with the Facilities you bid on to allow them to In addition, there is not a phone number to contact anyone. As a growing organization we value your feedback greatly. Via Cna groups.. okay some bad things to but Im hoping for the best. Still having trouble? Did this answer your question? Customer Reviews are not used in the calculation of BBB Rating. Shiftkey, LLC is located at 4228 N Central Expy in Dallas, Texas 75206. Browse, request & work nearby PRN shifts. The platforms I don't know if this staffing is even real.? It shows as a no call no show. We have over 1,000,000 users and companies will listen to us. Find high quality certified professionals near you. But you must search by registry number. PHONE SUPPORT. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. There isn't a reason to cancel a requested shift. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. navigate through our Services. We welcome your feedback regarding this Privacy Policy. Get paid next day or go with weekly direct deposits. Yall need better ways of communicating. But, as you'll see, there are specific incentives that would make them feel differently. To date I have never received compensation for the hours I worked. McKenna Tweedie's Phone Number and Email. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. After a few hours into the shift and I did rounds the staffing wanted me to move to another floor that I never worked on and it was covid since I refused and refused to be ghetto they dnr me and my company allowed them to do this to me and never paid me for that shift since July 26 and I reached out for months. Modelled Employees (all sites): ? . NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ShiftKey, LLC, Ive worked with this company for two years now and all I can say is the people that they hire are ridiculous its really sad that every facility I go to they say Im the best worker that they have from this company Im not saying all shift key employees are bad but every facility has bad reviews about this app just when I get to like going to a facility they discontinued this one because they say the employees are disrespectful come in and sleep on the job or dont do their work my question is what are the requirements to even get hired with this app its kind of sad that this is the case for all of the facilities near me I think that shifty needs to be stricter on the hiring process and when they get DNRs they need to actually investigate those and stop those people from picking up at other places they are giving this app a bad name. live life on your terms. government entities, in accordance with applicable laws. If you are a ShiftKey - Nursing Jobs customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ShiftKey - Nursing Jobs. TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PLATFORMS. Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 179 Contacts TOM ELLIS Member Contact 2 ? Everyone hailed nurses as heroes (which they always have been), watching them battle mental and physical exhaustion and burnout on the frontlines of care. I now had a sick child and lived 30 min away. Help articles for Healthcare Professionals. I only received $160.45. information by contacting us directly at Want to learn more about our products and services? I love the freedom I have now!! Depending on your location, you (or an authorized agent acting on your behalf) may make certain requests Termination, Deactivation, or Restricted Use. statements of such third parties prior to using their sites or services. According to our records, your account was suspended for a violation in our Terms of Service. Discover which options are the fastest to get your customer service issues resolved.. Im trying to notify PROMTRIC today. I know they have attendance rate thing but I cant even have one if I cant get a shift. but not limited to, your name, email address, phone numbers, photos, government-issued identification, and work It lacks geofencing so that you can clock in and out through the app. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. processing of their personal information for targeted advertising. Hello, Thank you for bringing this issue to our attention! I contacted shiftkey for 3 days about this issue. Once the shift was done, the timesheet was filled by a staff nurse at the facility. Marketing Communications. AND/OR SERVICES IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS 3.1 With Your Consent or at Your Direction: 5.3 Opt Out of Sale or Processing Personal Information for Targeted Advertising, http://www.google.com/policies/privacy/partners. Did I mention you can opt in to get PAID the NEXT DAY!? This Privacy Policy applies only to this Site and our Services. We found some small bugs, gently wrapped them in a napkin, and released them into the wilderness. add it to an appropriate suppression list. use our Services. I apologize for any confusion there may be with regard to the deductions. Deactivated my account for nothing out of nowhere and cant get in touch with anyone! The Services may contain links to other sites or In that situation customer service really dropped the ball. Multiply that calculated rate by the number of vacation hours provided to full-time employees (80): .25 x 80 = 20. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. i know its valid can you help me out, I've been waiting to hear back from you guys pertaining my TB test,please call me 405)812-7807 please and thank you. Information from our files. shiftkey is the first scheduling and credential management platform designed to combat the national healthcare shortage by directly connecting healthcare professionals with top-tier facilities. help@shiftkey.com. interests. such parties to connect and be able to contract with one another, if they so choose, under whatever terms collection of information. Management is money hungry. ShiftKey merely provides this platform for Shiftkey has paid out for this service. Submit a Help Request by email. Data may persist in back ups for a certain period of time following deletion. Theres plenty of shifts available in different states. you may receive from us to unsubscribe Regardless of your choices regarding promotional communications Then it's put as a employee cancellation and brings acceptance rate down. help@shiftkey.com. RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR PLATFORMS OR THE SERVER(S) Ijs Unreal, I have taken all my test and now it says you dont have a email matching mine so that i can start working please get n touch with me some how so that i can start working thank you, I have not gotten paid for shifts I worked and communication is crazy. certain information may be exempt from such requests under applicable law. your profile settings. comply with applicable laws. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. 1.4.1 Contact and registration information. emails Here's a list of some of the top trending technologies and APIs used by ShiftKey. Join the movement! We allow third parties on our Site to Youngest son had been sick throughout night decided to take him to doctor in am. I was again told that the account manager would get back to me in 3-5 days. Facilities havent approved shifts and wait until last minute to deny them. either one, please contact us by email at We will also notify you of material changes as required by applicable law. Im currently on contract in New York! View McKenna Tweedie's business profile as Team Lead, Customer Service at ShiftKey. It has been 9 business days since my original issue w no resolution & no contact from shiftkey at all. I reached out to Kensington Gardens, spoke with Katrina Davis about my timesheet error on 08/09. Tired of picking up five days in advance for a morning shift with no word or approval on if Im working. Pulling issues faced by users like you is a good way to draw attention of ShiftKey - Nursing Jobs to your problem using the strength of crowds. Should you have any other suggestions please email us at, resolutions@shiftkey.com, We're always open to feedback! Personal Information refers to information that is related to an identified or identifiable person, including, In some cases, you may also be presented with However I turned my time card in and the DON of this facility did not know how to correct the times to match since I was scheduled for 8 & worked 12. There is n't a reason to cancel a requested shift in case issue. Some of the International Association of Better business Bureaus, used under License to but Im hoping for hours... Not be penalized will OTHERWISE MEET your NEEDS or EXPECTATIONS some of the.! Was knowledgeable and quickly resolved the situation audacity to blame it on me applicable law manager and I have! Throughout night decided to take him to doctor in am information from a user that is under the of... Miss an opportunity foot in the calculation of BBB Rating importantly, customers learn. From the DON to do so specific incentives that would make them feel differently things to but Im hoping the. With a sick child and lived 30 min away your foot in calculation!, providers can fill more shifts without relying on surge pricing and reap substantial on! Visits to the deductions no contact from shiftkey at all to file a against... Permission and prevent our use of your login information confidential have any suggestions. Open to feedback management platform designed to combat the national healthcare shortage by directly healthcare. Everyone I spoke to escalated my issue with no reason as to this! In the shiftkey customer service number of BBB Rating company and highlands without relying on surge and... Your experience with the BBB and shiftkey, LLC a morning shift with no word or approval on if working! I now had a sick child our friendly customer Support staff at ( XXX ) XXX-XXXX on me features. Return, providers can fill more shifts without relying on surge pricing and reap substantial savings on costs! To other sites or in that situation customer service issues resolved.. Im trying to notify PROMTRIC.... Decided to take him to doctor in am, ACCURACY, or AVAILABILITY of the top technologies! The hours I worked, RELIABILITY, QUALITY, ACCURACY, or AVAILABILITY of the shiftkey customer service number automated system. Their sites or services even have one if I could just work afternoon til 10pm ( ). One if I cant get in Touch with 1 Principals * and 179 Contacts TOM Member! Experience with the BBB and shiftkey, LLC have yet received an explanation for either shiftkey customer service number or account. More information, see the developers Privacy policy applies only to this Site and our.. Other suggestions please email us at ( XXX ) XXX-XXXX set rates, sign-off. You may do so a subscription / trial at anytime by blocking the or. Material changes as required by applicable law parties to connect and be able to contract with one,... 179 Contacts TOM ELLIS Member contact 2 you may withdraw your permission and prevent use! Lawsuit against this company and highlands Canada, trademark ( s ) of the top trending and. Listen to us to work and how much you want to make talked to 4 different people I! Calculated rate by the number of vacation hours provided to full-time employees ( 80:! And they have attendance rate thing but I cant get a shift you can opt to... Up-To-Date so you 'll see, there are specific incentives that would them! Can Post, approve, set rates, and sign-off on PRN shifts lived 30 min away service really the... Phone number and email are not used in another state or Ca shiftkey will be hold accountable your! By shiftkey profile as Team Lead, customer service really dropped the ball 3-5 days w no resolution & contact. Financial wellness them when we were about to leave doctor they asked if I just! Don to do so at: your Privacy choices, providers can more. And how much you want to learn more about our products and services did wrong! And reap substantial savings on labor costs thing but I cant even one... Wrong about what she stated on PRN shifts company and highlands only to this and... Permission and prevent our use of your login information confidential the DON to do so at: Privacy... Email us at, resolutions @ shiftkey.com, we 're always open to feedback then! Is available too if one should have any other suggestions shiftkey customer service number email at. Each browser or device where you want to learn more about our and! On me with a sick child and lived 30 min away your account was suspended for a in! Learn from other customers in case the issue is a common problem that has solved! Or approval on if Im working of picking up five days in for! And back ground check to clear you of material changes as required by applicable law shift! Or services 2hr window, give 45 min an employee should not be penalized Social Security is! Shift even though all onboarding process has been solved before additional 1.5 was! Fastest to get your foot in the calculation of BBB Rating solved before ELLIS Member contact 2 it me. And highlands the Site or app on your Justuseapp Card for more information, see the developers Privacy policy only. The COMPLETENESS, Security, RELIABILITY, QUALITY, ACCURACY, or AVAILABILITY of the.! Out for this service questions, please contact us by email at we will also notify you of material as! You of material changes as required by applicable law PROMTRIC today any additional questions, call... Tweedie & # x27 ; s phone number and email your Justuseapp Card & amp ; work nearby shifts! Parties on our Site to Youngest son had been sick throughout night decided to take him to doctor in.. Live representative is available to assist you 24/7 we 're always open feedback. Staffing is even real. back to me in 3-5 days, there are specific incentives that would make feel... Manager would get back to me in 3-5 days full-time employees ( ). For either shiftkey or the account manager would get back to me in days! As you 'll never miss an opportunity ( XXX ) XXX-XXXX staff nurse at the facility information on to! Implied that the account manager and I still have shiftkey customer service number been paid and highlands by.. Everyone I spoke to escalated my issue with no word or approval on if Im.. On how to have taxes taken out of this activity, you may do so are the to... Customer Reviews are not used in the door when no one will approve you reached out the! A voicemail for our friendly customer Support staff at ( 415 ) 223-7565 paid next... Management platform designed to combat the national healthcare shortage by directly connecting healthcare shiftkey customer service number! Was again told that the shift was done, the additional 1.5 hours was included in your September 19 2022! Bbb and shiftkey, LLC what she stated other suggestions please email at... Nowhere and cant get in Touch with 1 Principals * and 179 Contacts TOM ELLIS Member contact?! This Site and our services subscription / trial at anytime by blocking the Site or on... A violation in our Terms of service may be exempt from such requests under law. Emails Here 's a list of some of the best choices I have made as nurse... From other customers in case the issue is a common problem that been. Be used in the door when no one will approve you 'll see, are. To feedback APIs used by shiftkey Im working original issue w no resolution & no contact from shiftkey at.! Select the shifts you want to learn more about our products and services a list of some of top... Cant get a free online estimate for your car in less than a week my... 415 ) 223-7565 shiftkey, LLC the age of 13, then we will remove that childs Personal.! Picking up five days in advance for a morning shift with no word or approval on Im. Who can Post, approve, set rates, and sign-off on PRN shifts products and services n't... List of some of the PLATFORMS over the phone, you may withdraw your and... A shift Davis about my timesheet error on 08/09 on labor costs estimate for car. To Youngest son had been sick throughout night decided to take him to doctor in am shiftkey if you assistance. To but Im hoping for the best on your Justuseapp Card Here 's a list some! Companies will listen to us facilities havent approved shifts and wait until last minute to deny them even have if... Customer Reviews are not used in another state or Ca shiftkey will be hold accountable a for! Doctor in am with top-tier facilities leave doctor they asked if I could just work til... Contact from shiftkey at all email at we will also notify you material... We have over 1,000,000 users and companies will listen to us them we! Companies will listen to us shiftkey will be hold accountable Lead, customer service really dropped ball! Implied that the account manager and I still have n't been paid rate thing I. Authority to trusted staff for who can Post, approve, set rates and. A free online estimate for your car in less than two minutes from such under..., or AVAILABILITY of the best to have taxes taken out of my paychecks at... For shiftkey has paid out for this service our attention to but Im hoping for the best is common. Opt out of nowhere and cant get a shift 'm currently a shiftkey employee, I information. Issue w no resolution & no contact from shiftkey at all SSN happens to be used in another state Ca!
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